Ego Cannock

My partner and I came here tonight and we were disappointed with our experience. Firstly, when we arrived we ordered our drinks straight away, 2 Cokes and water for the table. This took 40 minutes to get to us (that’s not even an exaggeration), during this time we chased them twice and they ended up arriving after our starters arrived - they also took a long time and were warm at best. I’d say 30 minutes (for Soup..) An hour into our visit our mains arrived. My partner had the Mixed Grill Skewer and I had the Chicken Supreme. The skewer was burned, I understand it’s supposed to be chargrilled but the meat was so tough he couldn’t even get his fork into some of it and the veg was black - this is £25.50 (I think) on the menu which isn’t much cheaper than a Fillet steak, so not worth the price to me at all. The Chicken Supreme was okay and worth the price although the cassoulet was tepid. Regarding service, like I say, we had to chase our drinks and we never received a check back on our mains. When we let the server know we’d had a bad experience she told us the manager offered to give us a free round of drinks but she only told us this after we received our bill and just wanted to pay and leave. I understand this was a Saturday night and Christmas season, but the service really should be much better than this - we never received any explanation for why they were struggling so were left to assume this is standard.

A lovely restaurant to have a family celebratory meal. Saturday evening was very busy and we had a long wait for starters and then a problem in the kitchen meant 2 mains had to be remade, we opted to not waste the other 5 meals that were ready so 2 of our party ate after us. The staff were lovely though and so apologetic and provided 2 sides for the 2 waiting and adjusted the final bill to compensate. Wouldn't hesitate to return again. If it's your first time going it's worth signing up via the website and you'll receive a 20% off code that you can use Sunday to Friday. In future they'll also send them out on your birthday and Anniversary too.

Fantastic food and service. Steph was really helpful, friendly and didn’t feel rushed. We came last Sunday for the roast and was so impressed we thought we’d come again on a Saturday early evening.