Carluccio's Southampton

Extremely disappointed. Having booked a table well in advance for a 6.00pm table for 5 we were seated in the main service route, under the air conditioning unit with heating units all around us on the floor. We were then told that there was no pizza (3rd visit in 6 weeks when have been told the same) and then we were told they actually close at 6.00pm "but we will serve you anyway". We then sat and ate our food in an nearly empty restaurant with cleaning going on around us. Why they couldn't have given us the choice at the beginning I don.t know. Food was really average. Bread assortment was served on a plate, no bread tin, our glasses were filthy and covered in lipstick marks and the general cleanliness on the table was poor. Even after all that no apology was made and when I raised these issues I was told that they would "find out why you can book when you shouldn't be able to" Not my problem!! The final insult was that when I asked for VAT receipt I was given a bill summary only. Totally unprofessional and this is going tob e our final visit. We used to be big fans but it is being run really badly now.

Had a lovely dinner with my wife. The food was amazing. Generous portions and perfectly cooked. She had the Chicken Milanese with salad and baked tomato and I had their Calamari. We also had Spritz while waiting. The staff was very friendly, they took our orders and arrived with our food, served hot. The location is convenient with plenty of parking. Highly recommended!

My overall experience here was excellent! I came with my husband for dessert, and we couldn’t have chosen a better place. The staff were extremely welcoming and helpful. The food was sumptuous and the pairings were perfect. Presentation was beautiful too. This cute Italian restaurant is the perfect place to spend some quality time with family or friends! ❤️