The Lost and Found - Sheffield

My initial impressions of Lost and Found were really positive, especially the lovely service provided by the bar. Sadly the experience deteriorated after sitting down to dine in the restaurant. The service was ok, however it was disappointing to learn that several items were not available from the menu. My main complaint however came with my main course. I had ordered the cheese and bacon burger. Whilst I read that it had an onion chutney included, at no point did it mention that this contained chilli..Although not allergic, it caused my mouth to feel like it was on fire and therefore something I would have expected to be made aware of. I would have brought this to the attention of my server, however the initial checkback happened so quickly into the meal that i hadn't had an opportunity ro even bite into my burger. I mentioned my issue when the plates were taken away and over half the burger haddock been left on the plate. The server went away and confirmed with the kitchen that there was chilli present in the dish but made no effort to rectify the situation. Desserts were ordered and the menu advised that these were to be accompanied by a complimentary hot drink. No drink was offered and by this point I just wanted to pay and leave. Overall a little disappointed that a lovely evening was overshadowed by poor service

My daughter had her 21st in the secret bar. It was an amazing day, the staff were brilliant, the food was great. We loved the whole day thank you

Charlie was amazing, very good cocktails, especially for a first time!!! He was also super attentative but not over the top, with remembering what everyone in a table of 10 had ordered and our names! That has never happened to me in a restaurant before, so really kudos to him!!