Browns Brasserie & Bar Sheffield

They left my girlfriend shivering for an hour on Valentine’s day and the waitress was rude about moving us despite empty tables next to us. Terrible service. I came here with my girlfriend for Valentine’s day after making a reservation for around 9. After we were sat down in a dark corner by the window, we quickly realised how cold it was next to the large windows without any heating. The wooden counters by the windowsill were icy-to-the-touch and I could feel the cold table through my shirt. That doesn’t compare to my girlfriend, who wearing a sleeveless dress, was absolutely freezing and at-times literally shivering. I asked the waitress if there were any other tables we could be sat at or if we could be moved when some customers left. The waitress told me that normally they have a heater on the two tables by the window, but the other couple next to the window (wearing fleece/jumper) asked them to turn it off. That when they left they’d turn the heater back on for us, and that she was sorry but “today is a no requests day”. After about 20 minutes of us sat in Arctic conditions, a large table of 6 vacated next to us, so I asked the waitress if another table of 6 would be coming in or if it’s free (currently 9:30pm) as we were still very cold. She said she didn’t think another table would be coming in but if we wait they’ll put the heaters on when the other couple leave so we won’t have to move, but i asked her could they just move us to that table since we were cold now, at which point she snapped at me “No.” and turned around and started walking away. I had to exclaim to get her to come back and actually answer why we couldn’t be moved to an empty table when we were currently sat freezing on a table they recognise needs heating, but wasn’t being heated, to which she said she would speak to her manager. It’s so disrespectful to get snipped at like that when all I was asking for was a warmer location for my girlfriend who was literally shivering during her Valentine’s day dinner, a meal we’d been excited about for days. From that one singular experience, I will never come back to this restaurant. I was so upset I was thinking about leaving right there and then, speaking to the manager about the poor experience and not paying for the rest of the meals and only the starters (set menu), but of course i couldn’t do that to my girlfriend on Valentine’s day. Our waitress wasn’t coming back to update us, so I asked another waitress at 9:45 the same question: “Do you think another party are coming in to use that table?” “No.” “Would it be possible for us to move to that table as it is really cold by the window?““We’ll need to get that cleared up but let me just check with my manager, that should be okay.” And then 10 minutes later they were clearing it up and moving us over before our mains. Was that so difficult? Was it really so troubling to have to move a paying customer from a freezing table to one that is warm? It’s worth mentioning that the couple who asked for the heater to be turned off, left at 10:40. So if we listened to the initial waitress’ request to “wait for them to leave” we would’ve been sat experiencing winter for about 1 and a half hours. How are the service staff not more embarrassed about sitting a woman in a sleeveless dress down at a table they know will be freezing cold? It’s appalling. I’m not even going to talk about the food. To put it simply, the food was let down by the service.

Absolutely fantastic service. We were a group of 12 and had to squeeze the 3 course meal within an hour. The staff were so kind and made amazing efforts to our rather difficult requests! Their great hospitality made us feel so happy! Of course food was great! The dessert was super tasty.

Fantastic service, beautifully served food and great atmosphere. We visited for our 20th wedding anniversary and will be returning again before the next 20 years for sure. Jack our waiter was brilliant and very attentive and knowledgeable about the food and drinks on offer. Thankyou to everyone for making our evening that little bit more special