O'Neill's - Northampton

Before I start, if you visit here please use the app to order your food. I say this because we went as a group of five, we ordered our food at the bar, we sat down, the people behind us had finished putting thier order in, another table also arrived and did the same, well......... the people on the next table had thier food, had eaten it and some of them had left and we were still waiting for our food. When we ordered the food we were told that there would be a 30minute wait, fair enough, it happens, it was just coming up to nearly an hour, when I went to ask if our food was going to be ready soon, she told me it would be a bit longer because a few orders had come in over the app, I explained our order had gone in before at least one or two of them so the lovely lady went to check. Ten minutes later our food arrived, one steak was hot on a piping hot plate, my steak, typical, was luke warm, the mushrooms, peas and tomato were also luke warm, but I had hot chips!!!!!! The gammon was lovely, the loaded chicken breast was warm and lovely, the fish was so so. I don't think I would go out of the way to eat here again, the food was tasty even if it wasnt warm for me, but I will not be forced to have yet another app on my phone just to have my food put on the table in a reasonable amount of time. The other problem we had is that one of our group was diabetic, he could not inject until he knew roughly when the food was coming.

Great customer service from Matt and Chris and the staff, fantastic town centre location.. Stopped in for a quick drink and grab a bite to eat while shopping... Fast service and quality food... Very clean and comfortable with outside smoking and seating area

Friendly staff, Great food. Always get served quickly, either at the bar or ordering via the app. Great atmosphere. Food is always well presented and tastes amazing. Never had any issues. Cheers folks 😊👍🏼