Toby Carvery - Kenton Bank

A young lad named Chris was our waiter, to our group or 10, he was very sweet. Had Patience of a saint with us women! To have only been here for 4 months, well, he is wonderful with his customer service skills, very polite, helpful and efficient. Good luck to your with your college journey sam. Pleasure to meet you. Thankyou for a wonderful service. He even helped take our photo.

Meal was nice. Half price carvery and a couple of desserts. Poor carvery Guy was by himself and seemed a little overwhelmed. Was served by Gracie, fantastic service and very accommodating with a change to the desserts.

Extremely busy the service rate is all for the lady who serviced the table she was lovely. However when my meat was carved the plate was almost thrown at me and I nearly dropped it. Although this wasn’t really acceptable put down to being so busy and rushing moved I. To the veg etc and the Yorkshire’s where like pancakes had obviously been take. Out of oven a little bit early and when they are all piled on top of each other had flattened the ones on bottom. Then no mash. The lady next to me voiced her opinion by saying that this was terrible and the attitude from the female carving the meat was appalling. She asked her why the lady asked if she called these Yorkshire's and then mentioned no mash the female then said we have a machine down we are not robots what do you want us to do mash by hand. I wanted to join in and say well yes it is what is expected and I have never had a Toby meal without the mash. I thought better of it as I did not want her aggressive reply to me. It was the attitude I found very disturbing completely put me off my food. So disappointed have had many a meal hear have used this restaurant since before we had family which the eldest is now 24. Not sure if I will return.