Toby Carvery - Park Place

We happened upon this charming place to spend our Boxing Day with the most friendly and generous staff. Samantha our server and Natalie the host warmly welcomed us and showed us the most engaging afternoon meal and atmosphere. We feel so lucky we chanced upon Toby Carver Park Place on our road trip through the UK.

Simply appalling. This is hands down the worst branch of Toby Carvery in the UK. Walked in to find foyer full of food delivery drivers squabbling with the useless manager who saw them as a priority over customers waiting to be seated. Eventually, escorted through to dining area to find the place absolutely filthy. Every single table was dirty with food strewn all over the floor and dirty plates everywhere. Best described as unhygeinic conditions. Waitress looked fed up and dropped dirty plates which smashed threw times in the half hour we were trying to eat out dinner. Raised the issue with the useless "manager" named Kiko. Found him rude and unprofessional. Given that he was the "manager" hardly surprising the place waa chaotic, filthy and staff looked fed up and uniterested. Truly an awful experience. Formal complaint sent to Mitchells and Butler as these kind of "managers" like Kiko need to be weeded out of the organisation if things are to change. The entire place was a filthy, chaotic branch that lets a great chain of restaurants with usually caring, professional staff down. Simply awful.

I’m gluten & dairy free and they staff were very accommodating. The customer service was amazing! The staff mentioned to me about the gluten and fairly free dessert options.