Booked a table here for dinner. There were three of us and all opted for starters and mains as well as drinks. We were really looking forward to this meal as it was to celebrate a special occasion.
Unfortunately, it fell pretty short of our expectations due to a couple of issues.
Firstly, I ordered the Raclette and Pancetta burger without the house sauce but with the tomato and red pepper relish. The burger came to me without the relish but with the house sauce. Round the wrong way. I got up and went to the bar to politely tell the member of staff of the mishap. Moments later a member of staff came over and said that the order was correct and that the 'sauce' was not the house sauce but mayo. This was not mentioned on the menu or I would have asked without. I do find it odd that one burger would have three sauces in it. Regardless, I believed the member of staff, and scraped the mayo out of my burger. I was about to start eating when the staff member came back over and asked if everything was OK. I said no, not really. She offered to take it back. I said yes please, I would just like the food as I ordered. With the relish but without the house sauce or the mayo. She came back a few minutes later to tell me that the reason there was no relish was because they had run out. Mentioned that their was miscommunication between the kitchen and herself. My burger eventually did come (without the relish) once the rest of my party had finished theirs. I mentioned that as the burger came with ingredients not mentioned on the menu, that is really quite dangerous.
When I finally got my burger, I quite enjoyed it, but my party did not enjoy their mains too much and one actually ordered a side of chips and left most their main.
Despite this, the bill came in full with no deductions and with a 10% service charged included. We paid this without fuss as to be fair to the server, she did apologise numerous times but sticking a service charge on when there has been issues doesn't seem right to me.
Following paying the bill in full, the server walked away. I said politely - excuse me, can I have the receipt. She said the machine had run out of paper. She went away and printed just a copy of the table receipt, not a card receipt. I was told that they didn't know how to print it and that they would need to call IT to sort. I said not to worry (I was in a rush). Won't be returning.
