The English Grill at Rubens at The Palace

The food was exquisite, however the service was questionable. It started off well as they were very attentive and accommodating, however that quickly deteriorated as more guests arrived. They always seemed to take priority, and it left us stranded for terribly long periods of time; it was a battle to even gain someone’s attention. It was to the point where we literally overheard the head waiter lightly scolding another waiter after he realized how long we had been waiting since finishing our second course. No other table seemed to be experiencing this problem. These little disappointing mistakes continued until the end where we even had to point out that they had gotten the receipt wrong. Normally this is okay, but the addition of each continuous mistake made it seem like targeted neglect rather than happy coincidence. I doubt that this is a common occurrence, but, unfortunately, this disappointing experience is the only memory that we will have of this place.

Went here for an afternoon experience Ben and his team in the kitchen were brilliant knowledgeably, informative,and fun.the food was superb and Gianni is spectacular. I have eaten the beef wellington in the Savoy and the Rubens ,beef wellington is so far superior. If you want a fantastic traditional English meal go to Rubens It's 5 stars all the way

We visited to experience the Bottomless Champagne Afternoon Tea. The entire experience was perfect. Every interaction was attentive, engaging and informative. The staff were exceptional in particular Geraldine who took time to chat, was friendly and along with her colleagues kept us topped up, checked our needs and made our experience one to remember. Even though the staff were busy it never felt that way, they simply couldn’t have done more for us.