The Capital

On a positive note, the menu offered a variety of options, and the dishes we ordered were well-prepared, though nothing particularly memorable. If the service had been more attentive, the experience would have been much more enjoyable. The hotel facilities were great, and the rest of the staff were friendly and professional. However, the negative interaction with Richard overshadowed what could have been a flawless stay.

We have stayed at a serviced apartment of the Hotel. The rooms were tidy and nicely furnished, just the right mixture of vintage style and modern comfort. Very good a/c. Housekeeping was great, providing excellent cleaning and even doing our dishes. Can't complain about location, either. You'd be hard pushed to find a better one. Harrods is literally next door, very good access to public transport. Only reception seemed a bit clueless anytime we (scarcely) used their services. The lady who showed us our room led us to the wrong floor. She said we had to use the stairs down from the elevator when it would have been easier by far (and obvious) to just exit the elevator at the correct floor. When asked if housekeeping was included, they did not know (!). They sent replacement towels after we had used the ones provided, but then housekeeping arrived a bit later to service the room anyway. It took them several attempts to prepare the bill at check-in and check-out. Not the end of the world, but certainly no five-star performance. In the end a pleasurable experience nonetheless.

One of London's more unique and exclusive hotels that provides a faultless service in a small and peaceful environment. Just excellent. And they have the most beautiful Door Staff to greet you. Her name is Louisa. I'm certainly going back.