The Capital

للاسف فيه شخص اسمه رونالد كان تعامله جدآ سيء وعنصري وكان تصرفه وقح I booked with you for a week and the staff were great with me and on the day I left and went to the airport I forgot my passport at the reception so my flight was postponed then the reception told me we will provide you with a room to rest in and I told them no need now I will see the nearest flight and I found the next morning and the reception told me you can sit in the lobby and I said okay but now I will go out shopping or coffee shop or to my friends and at 10 pm I returned to the hotel and found Ronald and his treatment was harsh and I told him I want to activate my card to enter the lobby and he said to me what is your room number and I told him and explained to him that my reservation was over I just want to sit in the lobby he told me you have to book a room for a larger amount than my reservation before then I said thank you and he told me you can sit in the mini bar and order something then I agreed to sit there and ordered tea then the waiter spoke to me and said how long will you stay here I told him jokingly I don't know maybe until the morning then he left and suddenly Ronald came to me and said to me if you have a drink Tea go out or I will call the police after what he said. I paid for the tea that I did not drink and asked for the luggage and went out.

We spent 4 days and we want to highlight the outstanding service and attention delivered by all people of the staff. From Dino to Pastora to Mathew and everyone at the desk, you all make us feel special. We won’t hesitate to visit you again. Massive thanks to all!

I just checked out of the capital feb2nd. Excellent staff all around, breakfast was excellent as was the location..a stones throw from harrods. The bed was super comfortable and plush. I had one small issue i brought to their attention and they remedied so efficiently and promptly i was blown away. I wouldn't hesitate to stay there again.