InterContinental London Park Lane

Loved the women playing piano. The rooms are clean and the water pressure is amazing. Everyone is very friendly. The breakfast is fantastic. Very expensive but fun to be spoiled for a night. They have a mini fridge stocked with drinks etc.

What can one say impressive location staff absolutely 100% cordial warm and helpful breakfast more than one can hope for and then some. We also had high tea with amazing help from our server. He went over each of the sandwiches cakes and teas. Lots are really good recommendations. Thank you so much one and all At the intercontinental staff. Cheers

I recently had my first stay at the InterContinental London Park Lane, using an Ambassador complimentary night voucher. It exceeded my expectations in many ways. As someone who values detailed reviews, I aim to provide insights that fellow travelers might find helpful. IHG and Ambassador Status - From the moment I arrived, my IHG Ambassador status was recognized. I chose the welcome drink voucher over the 600 points, though I was a bit disappointed that the drinks voucher was restricted to the house wine. Upgrade from a Mayfair Classic to a Mayfair Premium room with a park view. Late checkout offered without needing to request it. Special Occasion Notes - The hotel noted my wife's birthday on the booking and went the extra mile by placing a cake and a personalized card in our room upon arrival. A thoughtful gesture that truly enhanced the experience. Room Experience - The Mayfair Premium room was excellent, a recently renovated look that was spotless throughout. The modern decor, mood lighting, and plenty of charging points made the space both functional and stylish. The bathroom, small, with shower was immaculate, with well-maintained fixtures and audio streaming from the TV. I appreciated the small turn-down service each evening—it’s those little touches that add to the luxury feel. Even with a park view room near the road, the sound insulation was top-notch, only the faintest noise from passing sirens. The windows could be opened slightly for some fresh air (if you can call London air fresh). Service - Every staff member I encountered was friendly and professional, always willing to go the extra mile to ensure a comfortable stay. Their attentiveness stood out and contributed significantly to the overall experience. Breakfast at Theo Randall’s - Breakfast was served at Theo Randall's restaurant While the setting was pleasant it fell short of the 5-star expectations. Although the selection was good, some aspects could be improved. The juices weren't freshly squeezed, and the bread options were somewhat limited. Additionally, some of the cooked items, such as bacon and sausages, were pre-prepared rather than made to order. There were still some freshly cooked options available, like omelets and eggs upon request. Special recognition goes to one of the staff members, a bald French gentleman, who provided exceptional service with genuine warmth. He was truly a credit to the hotel. Location - The hotel’s location is unbeatable, nestled between Hyde Park and Green Park. It’s about a 20-minute walk to Oxford Street and Bond Street, and around 30 minutes to Covent Garden. Shepherd Market, just an 8-minute walk away, offers a charming selection of boutique restaurants and pubs if you prefer to stay local. Arc Bar and Dining - The Arc Bar, located near the main foyer, was a lovely spot for a drink. The bar food was excellent, with a newly updated menu (as of mid-October 2024). The staff was diligent about asking guests if they had any allergies, which was reassuring. Club Lounge - I didn’t get a chance to use the Club Lounge, as the afternoon tea style offerings aren’t my preference. To and from the Hotel to Heathrow - Closest Tube is Green park. 5 mins walk. Uber to Heathrow averaged about £60 one-way. Other options are a quick cab to Bond Street Tube (Davies St) (£8/15 depending on time of day) and use the Elizabeth line - takes about 30 mins - you can tap on and off. Tapping is cheaper than buying a ticket approx £13.50 one way. Alternatively a cab to Paddington and the Heathrow Express. (most expensive option if you are 2 more more people). Overall Verdict - While breakfast could use a few improvements to meet 5-star expectations fully, the positives far outweighed any minor shortcomings. Though there are other upscale hotels nearby offering what I'd imagine are similar high-end experiences I'd certainly stay here again.