Gaucho The o2

I booked in advance for the Sunday roast but was told the day before my booking that the roast won’t be available. Once arriving in the restaurant the staff told me that they don’t serve Sunday roast on event days aka when there’s event at the o2 arena. I think that should be noted on the website. Other than that the service was excellent! Staff are well manned and pleasant. My friend enjoyed the wagyu burger and steak was pleasing. Not much of steak fan but I had good meal

I am disgusted and lost for words. If it was possible to leave 0 stars I would. I hope the photo I have uploaded speaks for itself. I ordered a medium-well steak… as you can see, this steak is raw and not even a quarter cooked. It actually looks like human remains. I have been throwing up and been very ill since eating this. If you know your steaks well, you’ll know this is not what a medium-well steak looks like. For a place that has such a high reputation, I am lost for words and gobsmacked, especially in a location like the O2. I am very disappointed—not even mentioning how ill I am. This steak was rare; not even a medium-rare steak would look like this. To make matters worse, the staff were passive-aggressive throughout the dining experience, constantly smirking and pulling faces at each other. The reception staff had an attitude and were more focused on their phones than providing a welcoming experience. So much for a luxury dining experience—I would’ve been better off at Nando’s. People like you shouldn’t get away with stuff like this just because of your name. Shameful place. I wouldn’t even say avoid it—I’d say don’t even be near the radius of it.

Dropped by before a concert. No booking. Table limited to an hour but plenty of time for a lovely meal. Never felt rushed. A big restaurant area upstairs, tasty food. Prices as you would expect.