Aqua Kyoto

I do not have enough superlatives to do this place justice. From being greeted professionally at ground level to escort up in the lift and welcomed into the main restaurant, everything was first class. Although we got an early table and therefore experienced the restaurant at a quiet time the service was quick without being rushed. The lighting was well considered, with subtle spotlights against a dim background, cleverly placed to allow the ubiquitous social media snapshots to best showcase the visually spectacular offerings. The food itself is unbelievably good with excellent flavour paired with a flair for presentation giving a feast for both the palate and eyes. Each interaction with every member of staff found them to be smart, professional and engaging without being over familiar. Spotlessly clean and nicest toilets around. I have been trying to find fault in the interest of balance, but I cannot. One of the best dining experiences I have enjoyed and we left delighted and very, very impressed. Well done to all involved in this venture. Take a bow !

Absolutely amazing bottomless lunch. Outstanding service from Paola and Anna . The dessert was the most delicious i have ever tasted …. Can’t recommend this place enough! Definitely worth a trip!

I really, really want to give this a higher rating. The food here is absolutely delicious and some of the best Japanese food I’ve had in London. Fresh fish, inventive recipes, and reasonable prices given the area. However…. The service here is completely abysmal. We sat at 7:45, met our waiter, got our waters and then didn’t see home again for 45 mins. We then found the floor manager who took over as our server, the average wait for a drink was 20 mins. Food arrived as it was prepared which was nice. But then, it was next to impossible to find our waiter. The manager just stepped in for the rest of the experience. Constant waits for food, dessert menu, and the occasional drink. After begging for the dessert menu, our original waiter arrived 2 hours after initially greeting us and was very aloof. Our 7:45 sitting finally concluded at 11:30 which left us with zero time to do anything else that evening. If they could figure out the service portion they’d really have something here. As i said food is great and incentive, it’s just done such a disservice by the service.