Toby Carvery - Loughborough

Popped in for a breakfast 😋 all good!! The food was fresh and hot, and the bacon was crispy. Staff were friendly and helpful. There is nothing better than Yorkshire pudding for breakfast. My only snipe is that the toilets could do with a lick of paint. They are looking a bit shabby.

Although the food was generally acceptable, the roast potatoes were an exception. When ordering, I requested a baby bowl and was told only small plates were available near the serving area, which I accepted as this isn’t normally an issue as it’s charged at £0.99. We last paid this back at Christmas. We've visited this branch more times than I can count, this time using a 50% off mains voucher. I went to the till to pay, as the staff are often too busy to bring the bill to the table. However, I was presented with a receipt that charged me for three adult meals, despite only two adults being at the table. I questioned this and, after a brief back-and-forth, the waiter corrected it to two adult meals and one child meal. At this point, I had not been informed that the baby bowl, which I always order, was actually charged as a kids meal at £6.49. When I raised this with the same colleague, I was told that baby bowls were only available to Groupon voucher holders and during Sunday hours. This isn’t accurate, as the website still lists them as available. The waiter also mentioned that I could have asked for a kids' ice cream (which was never offered). In the end I paid for 2 adult meals and 1 child meal which cost more than 3 adult meals with 50% voucher. With no senior staff present and two small children growing increasingly frustrated from the wait, the waiter told me to take the receipt and pay at the bar. However, there were over ten people in the queue at the bar, so I returned to the original till to pay, facing yet another inconvenience. There have been several new staff hired recently, and they could benefit from additional training, as these issues could have been avoided just by actually checking the ages of the children and plates ordered. Moral of the story, check your receipts as staff clearly lack training. Toby management please train your staff on current offers, this is likely a reason why customers do not return regularly. I did email this information directly but yet to receive a response, hence this warning for other customers!

We went here for lunch. The staff were very welcoming and polite. The food was also great. The atmosphere was kind of sad and run-down. It was pretty cold in there, too.