Toby Carvery - Morecambe

I’ve never ever had such an outstanding pleasant service as I had today from Jacks. Jacks put a smile on our face the minute we sat down. She was incredibly warm to us the whole time. There was even a problem with the oven and she was the reason our mood didn’t change because we knew we were in good hands. Jacks made our meal x10 better by far.

We enjoyed the food when we visited this week, except the peas which appeared to be a mix of a freshly cooked batch thoroughly combined with yesterdays batch of dry hard off colour peas. We were disappointed with our server Jacks. She pretty much ignored us, we had to flag her down every single time. We asked for the bill after our main course, as we said we didn’t want dessert. She twisted my arm that the kids should have pudding because it’s included in the price. I had already made her aware of the 25% newsletter signup code we had, we’d even discussed it to some extent, and I’d shown it to her on my phone. So she brought the kids puddings. When she eventually had the time to bring the bill, we were charged the kids 2 course meals plus the additional kids puddings. When I questioned her, and explained that she knew i had a 25% off so shouldn’t have told me the pudding was free if that’s how it works, she ran off saying she’d see what she could do. Clearly she had no intention of doing so, as she totally ignored us again until we eventually flagged her down to pay her. Also, I did complain (privately) on your website, but complaining publicly seems more appropriate in the absence of a private reply.

We went for a Toby Carvery tonight. Unfortunately, there was only turkey available…however, the service from Jacks made up for it! She was amazing! So attentive and made us laugh every time she came over. She informed us clearly throughout and was so kind the whole time. Made our experience so lovely. Thank you!