Toby Carvery - Edinburgh West

We visit here fairly frequently as I live nearby and it's an easy midweek dinner. Nice food, nice service usually. However, after our visit last week we will not go back. Waited around 5 minutes to be seated, I wouldn't mind but some staff members were visibly angry, stomping around, snapping at each other and clearly ignoring us. It wasnt overly busy, the quiz was on but only a few seated for food. We were seated eventually, menus thrown down on the table. The staff member who served us after was excellent, which was good as I was just about to cut my losses and leave. Ordered a carvery but the food was dried up, not as much choice as usual and was not replenished so I didn't feel like I got the usual value. I'd usually say something but honestly couldn't be bothered with the argument given the mood of some of the staff. I know hospitality is hard at the moment so maybe the staff need more wellbeing support? Nail in the coffin was the obligatory 'how much do you want to tip?' screen on the card reader. No option for '£0' unless you actually type it in on the 'other value' screen.

This review is on the restaurant and not the hotel, since we stayed locally elsewhere. The restaurant gave us a home-like atmosphere and food quality, with good hospitality from the staff. The food is not going to be “fancy” but that’s what makes it special - it gives you this home like sense. We actually loved it so much, we ate twice here and each time we were highly satisfied and full. We got the carvery roast. The beef and pork were excellent. In addition, the potatoes, Mac and cheese, veggies and cauliflower were done well and always warm. Although you could go up to refill on veggies and other items, we never did. We also got dessert both times and they were good. Highly recommend the sundae as it is for 2 people! Definitely worth visiting and they always had space, regardless of how busy it got. Thank you!

Visited today from down south and was greeted with a most welcoming smile and cheerful manner from Simona . It made a cold morning so much better after long journey. She also took time to make sure we knew where everything was and if we needed further help. The customer service standards are outstanding and I hope management take time to acknowledge this. I will return and can't recommend this Toby carvery enough Many thanks to this lady again for a great morning ..