TGI Fridays Cheshire Oaks

I was very disappointed with the experience at this TGI Fridays today. First, the atmosphere was far from welcoming. The place was messy, with tissues scattered on the floor in a makeshift attempt to block a draft/flood coming from the back door. Despite this, it was still quite chilly and I had to keep my jacket on throughout the meal, even though I was wearing a long-sleeve top. To make matters worse, there were cobwebs visible on the ceiling above our table, adding to the overall sense of neglect. Service was another major letdown. We waited over an hour for our food and it became apparent that the staff had completely forgotten about our table. Diners who arrived after us were served first, yet there was no acknowledgment or apology for the delay, even after we raised the issue multiple times with the staff. This lack of communication and accountability was very frustrating. When the food finally arrived, it was lukewarm. My starter (mac and cheese) and main (sesame chicken strips with chips) were both disappointing. The chicken wasn’t even cut into strips, was overcooked to the point where the coating was hard, and lacked sesame seeds as advertised. Pieces at the bottom were also poorly coated in sauce. The cleanliness of the facilities (both ladies and gents’) was similarly poor with tissues scattered everywhere and the loos being dirty. Overall, this visit was a major disappointment. From the messy environment and poor service to the lackluster food and untidy restrooms, the Cheshire Oaks TGI failed on pretty much every front. Needless to say, I won’t be returning to this branch and I wouldn’t recommend it to others. It’s massively overpriced/definitely not worth it.

special dinner meal £21.x included main dish + and appetizer. back ribs is very tender yet a bit sweet in taste . burger has 2 pcs of thick beef , appetizer is deep fried chicken strips . non alcoholic drinks are buy one get one free…..£9

I was extremely disappointed with the substandard meal and, more significantly, the unacceptable level of service. Despite the restaurant not being overly busy, numerous tables remained unclean, and the floor was littered with debris. Following our order for starters and main courses, drinks arrived promptly; however, subsequent drink requests were overlooked. Furthermore, cutlery was absent, and requests for sauce required repeated prompting. Our meal was unsatisfactory; we departed without consuming our beverages due to the unacceptable quality of the food, which was excessively greasy and overcooked. I would not recommend this TGI Fridays. Mon 30th Dec at 16.40pm.