TGI Fridays Cardiff St David's

TGI Fridays in Cardiff City Centre offers a fun yet relaxed dining experience. The restaurant was clean, with a welcoming and kid-friendly atmosphere. Our son enjoyed his meal of fish fingers, sweet potato fries, and beans, finishing it all! There’s a great selection of kids’ meals, sides, and desserts. For adults, the extensive menu includes appetisers, burgers, and fajitas, alongside a solid drinks menu with cocktails, shakes, and soft drinks. The space was accessible, with plenty of room for mobility aids and level seating, plus a clean disabled toilet accessible via radar key. We visited during a quiet Saturday lunchtime; while the service was pleasant, it was quite slow, and it was difficult to get staff attention despite several staff groups chatting. We used the rewards app for a free kids' meal, though this wasn’t mentioned by staff and we had to correct the bill afterward. Clean toilets, clear menus, and a good variety of seating made the visit comfortable. Overall, we’d recommend it and would go back for the kid friendliness.

Amazing service from Jacob in particular. Very quick service, especially as it is a match day. Made us feel welcomed and nothing was too much. 5 star. Just few small things, ordered boneless wings unfortunately no blue cheese dip, plates dirty as if they hadn’t been washed

I visited TGI St. David’s on the 4th of January at 3pm and was thoroughly appalled by the service I received. While I am not typically inclined to complain, this experience left me deeply disappointed. It is no surprise to me why all other TGI locations in Wales have closed down. Between the high prices, poor management, and unprofessional staff, the experience was truly horrendous. We had booked the bottomless brunch, which was advertised as lasting two hours. However, within the first hour, we only received two or three drinks. Despite repeatedly asking our waiter about the delay, we were told that the bar was not producing drinks quickly enough, which completely undermined the concept of “bottomless.” We were sat with empty glasses throughout. By the time an hour and a half had passed, we were frustrated with the lack of drinks and realised that we would have been better off opting for the 2-for-1 cocktail menu instead of the bottomless brunch. Throughout our visit, the staff and managers stood around the bar using their phones, showing little interest in providing good service. People around us were complaining of cold food, and it’s to no surprise why. When we requested an extension of our time or even just an additional round of drinks, given the poor service, the manager on duty responded with a firm and patronising “no.” He was unprofessional, rude, and dismissive, stating that we should have read the online terms and conditions, which apparently stipulated that bottomless brunch lasts 1 hour and 45 minutes, with the remaining 15 minutes designated as “drink-up” time. It is unreasonable to expect customers to search for small print online when dining in a restaurant. The manager further escalated the situation by accusing us of lying about only receiving two drinks within the hour. He claimed he would check the tickets to confirm this but never returned with the results. Instead, he joined his staff at the bar, gossiping and openly staring at us in an unprofessional and disrespectful manner. This behavior was highly inappropriate, and when my friend confronted them, asking why they were staring, their response was hostile. The manager then stormed over and shouted at my friend, claiming they should not address “his staff” in such a tone, despite the clear disrespect we were experiencing. Shockingly, he threatened to call security to remove us from “his building.” When security arrived, they were far more professional and advised us to file a complaint with head office. They also suggested asking for the manager’s name, but unsurprisingly, he refused to provide it, likely because he was aware of his misconduct. This entire experience was utterly unacceptable, and I have never encountered such appalling treatment at any restaurant. Between the lack of service, unprofessional staff, and the dismissive behavior of the manager, this visit has left a lasting negative impression. I would strongly advise anyone against visiting this restaurant. As someone who has always enjoyed TGI Fridays, I can confidently say that I will never return to this particular location. Based on my experience, it is evident why other TGI restaurants in Wales have closed, and it seems inevitable that this one will follow suit. Frankly, such an outcome would be well deserved given the appalling way they treat their customers. The only positive outcome of this entire ordeal was that the staff were so preoccupied gossiping about us that they neglected to bill us before we were escorted out. When we asked security what to do about the bill as we didn’t want to leave the premises without paying, we were advised not to return to the restaurant to avoid further conflict and were told to simply leave it. While this resulted in us receiving our meal for free, it in no way compensates for the vile and unacceptable manner in which we were treated throughout our visit.