Toby Carvery - Cooper Dean

Management/'Owner' DREADFUL! If it wasn't for the two fabulous Chef/Carver my review would have been dreadful. I urge you to read on before coming with anyone with a disability... Upon arrival the carvery was VERY quiet. We asked for a booth as we had two disabled & neurodivergent children with us who were both having an episode at the time. We were informed there were no booths available as they don't have any and the one that was there and empty (in front of us) was kept for an overflow of awaiting customers! (The place was dead and no customers were waiting at 3.45pm!) I asked could we please sit there explaining our situation and the help it would be with children with sensory needs but was categorically told NO regardless of disabilities! I then explained my son's complex eating issues but I was told there were no Yorkshire pudding wraps available, melt down pending I explained he would only eat a slice of meat and a y.puddin' I asked if I could make my own 'wrap' and asked how many Yorkshire pudding I could have on a child's meal and how much meat was included to fill it. Anyone with a child with sensory eating needs knows how hard eating out can be so anxiety was running high and I was praying dinner could be as easy and successful as possible. Anyway, I was told by our server that I could squash 1 Yorkie and add a small amount of meat. It was also mentioned I'd bought him to the wrong place if he didn't like potatoes or vegetables! 🤦🏻‍♀️ Anyway, upon talking to the chefs (Jake and Chris M) they couldn't do enough to help and came back with "we can do little man a wrap. Tell us how he will eat it and give us 3 minutes" MELTDOWN AVERTED and a very happy little boy who actually ate his meal. The wrap was fabulous and the chef even came out to check it was ok with my son asking for a high five!! What a credit to the company. This is the reason I gave the food component 5 stars! However, whilst waiting for the children to eat we decided to do a Google review and upon writing it we found two empty booths away from the front entrance which we couldn't originally see and the original booth we were told we categorically couldn't use was now seating (restaurant still quiet) a table of six having their meal. I asked to speak to the same manager/owner and asked why he'd allowed another family to eat there and not us, explaining again our needs etc. He insisted the family had booked but when I challenged him had they booked that table he said no they had made an exception and seated them there. There were loads of large tables available, so why could they use a table we had been told was solely for an overflow of customers?! Surely we had a need? I calmly and politely challenged him. The management response was "we seated you and you were happy with that. (We weren't and moved) You're welcome to leave a Google review but it will be one of us, well me actually replying to you!" I hope Mitchells & Butler are aware of how their chain is being represented. Toby Carvery, is this your policy on inclusivity.

As Toby Carvey's go, this is probably the best one I have been to. It's recently had a refurb, and it looks really good. The staff were lovely and really friendly, and the breakfast itself was very tasty, and what made it better was that it was all you could eat for under £10! Highly recommend, I just wish I could have stayed for their carvery!

Staff are lovely and very friendly, we’ve had breakfast every Wednesday Heather and Carol have always been so helpful. Food is hot fresh and tastes amazing highly recommend