Toby Carvery - Burton

A nice venue with plenty of tables. Service was very good, and the carvery had several meat options, giant Yorkshire puddings, loads of vegetables, and gravy. Vegetarian options were clearly labelled. Lots of free parking at the back, but make sure you log your reg.

Firstly on arriving 10 minutes before our booking we were graced with a long queue, not really bothering us as these things happen. Unfortunately whilst in the queue I received a text message saying table will be cancelled in the next 5 minutes unable to alert them I was actually in a queue waiting. When seated we were given glasses for the refill Pepsi quite promptly my partner and son went to the carvery first and was greeted with a man called Justin at the burton branch, I use the term “greated” very loosely they told him what meats they wanted and didn’t engage in any eye contact threw a Yorkshire pudding at them and they moved onto the veg where there were no carrots the cabbage was that dry it had gone crispy and there was only the dregs of gravy at the bottom. I then joined the queue with my daughter again “greated” with a grunt from Justin we got our meats and moved on where there were still no carrots, cabbage and now no mash or cauliflower cheese so the only thing I had to put with my meat was a spoonful of dried macaroni cheese roast potatoes and peas so I asked justin if he could replenish what was missing to which I got “ There still cooking” now as a carvery I find it VERY strange that you don’t mass cook this food so it’s ready to replenish when it’s empty. So whilst standing there waiting for some sort of veg to come out my meat it’s loosing temperature quickly in the mean time Justin starts what I can only assume to be a just eats order and proceeds to slop what ever veg he can find left into these brown tubs piling thick chunks of gammon fat into it. When the veg FINALLY starts arriving Justin takes it on himself to start filling his brown tubs with the veg whilst the 10 people in the queue that are waiting for said veg to arrive just wait even longer. When waiting for the veg I noticed how dirty and un inviting the hot plate looked good all over it dried up and stuck to the hot plate ( I do have photos). Finally I arrive at the sauces and gravy after waiting 25 minutes for the veg to arrive, I’m greeted by no apple sauce no mint sauce and only vegetarian gravy at this point I just want my food it’s now been nearly an hour since I was sat at my table. When I arrive at my table my partner and son are nearly finished there dinner and to my amazement when looking at my sons plate I noticed this rather large round dried clump of meat when I asked him he said he gave me the very last end piece as he had ran out and no more beef was ready! 1) how have you got no more beef ready? 2) is that acceptable to give someone to eat? (I do have photos). A poor family next to us waited 40 mins for some more gammon to come out as that’s all there child eats yet it still didn’t make an appearance and they left without eating. This was nothing short of a disgusting and shocking experience from a massive chain. I will not be returning to burton Toby Carvery again from Justin’s complete lack of customer service skills too the complete shambles of waiting times for some veg and the cleanliness you need to drastically change something as that was awful.

When we arrived we were shown to a little booth which would seat 4 comfortably. We were 6 adults ! Ridiculous. We were told we should have put 'no booth' when booking - but how would we know that when none of us had ever been before ? It took a full 10 minutes to decide to push 3 tables together and then the woman in charge said she wanted the table back in an hour !! I told her there was no chance of that. After that the drinks service from a young waitress was excellent and the food was lovely - the beef was slightly overcooked but not too bad. We enjoyed the meal and we were there 2 hours - nothing was said. Seriously you cannot put 6 grown adults in a little booth - 4 adults and 2 children would struggle. I would suggest that Toby Carvery Burton changes its numbers to just seat 4 in a booth.